Experience
Enterprise application support experience
A focused view of Accenture work experience, responsibilities, measurable impact, and operational discipline.
Oct 2024 - Oct 2025
Packaged App Development Associate
Accenture
Supported enterprise-scale applications through incident resolution, change management, automation, releases, and onboarding documentation.
Responsibilities
- Managed incident resolution and change-management workflows.
- Supported release coordination for enterprise-scale applications.
- Created SOPs and onboarding documentation for repeatable operations.
- Collaborated with cross-functional teams in production support environments.
SLA Quality
98%
Maintained SLA compliance while supporting enterprise application availability.
Release Impact
3
Contributed to major software releases impacting global users.
Automation
30%
Reduced manual deployment effort through shell-script automation.